Terms of Service

Effective from: November 10, 2026 · Version: 1.0

*This is an English translation of the Spanish text. If the two versions differ, the Spanish version prevails.*

Forklink (forklink.co) is a short-link, QR-code and click-analytics service operated by Divergente SAS, a Colombian company, tax ID (NIT) 901.481.736-3, registered address Transversal 120 A 129 D 27, Bogotá D.C. ("Forklink", "we", "us"). By creating an account, using the API or creating links you accept these Terms, the Privacy Policy and the Acceptable Use Policy. If you use Forklink on behalf of a company, you declare that you have authority to bind it. The service is for people aged 18 or over.

Forklink lets you create short links on a shared domain (<name>.com.org.ai) or on your own domain, generate QR codes, measure clicks, define alternative destinations, use the API and receive webhooks. The available features and their volume limits depend on your plan and are described at forklink.co/precios. We may add, change or remove features; if we remove something from a paid plan we will give you at least 30 days' notice.

Free plan. It includes the features of the service with limited volume. When you reach a limit we do not cut off the redirects of links that are already published: we may stop recording the detail of the analytics for the excess and prevent you from creating more links until usage drops or you change plan.

No availability guarantee. We make a reasonable effort to keep the service available, but we do not offer a service level agreement (SLA) unless we agree one in writing for a specific plan. Today no plan includes an SLA; the Business plan includes priority support with no commitment on availability.

• You must provide truthful information and keep it up to date; we verify your email and may use an anti-automation check when you sign up.
• You are responsible for what happens with your account and your API keys. Store them securely and tell us if they are compromised. A person or company must not open multiple accounts to evade limits.
• We may limit, suspend or close accounts as set out in section 8.

"Your content" means the links, destinations, titles, preview images, tracking pixels and any data you configure. You remain the owner of your content. You grant us a limited, non-exclusive licence to host, process and display it solely in order to provide the service to you.

You are solely responsible for ensuring that your content and the sites you link to comply with the law and the Acceptable Use Policy. A short link does not make us responsible for what is at its destination.

• A name such as yourname.com.org.ai is reserved for you while your account is active; it is not property and it creates no trademark rights. We may refuse, revoke or reassign names that are reserved by the system, that imitate brands or institutions, that are misleading or that infringe third-party rights.
• If you release the name or close your account, the name may become available to others after 90 days, so that old links do not immediately pass into the hands of someone else.
• With your own domain, you declare that you own it or are authorised to use it, and you must maintain its DNS records. We may stop serving it if it is verified that you no longer control it.

We process personal data according to the Privacy Policy. Regarding the data of the people who click on your links, you are the data controller and we act as data processor (Ley 1581 de 2012 (Colombia's personal data protection law) and Decreto 1377 de 2013, now Decreto 1074 de 2015). You must inform those people when the law requires it (for example, if you add third-party advertising or analytics pixels) and obtain the authorisations that apply. If you need a data processing agreement, write to us at admin@customy.ai.

• The prices and limits of each plan are at forklink.co/precios. Prices in Colombian pesos include 19% VAT (IVA) where applicable; we issue an electronic invoice on behalf of Divergente SAS.
• Payments in Colombia are made through Wompi. For customers outside Colombia, payment may be processed by a provider acting as merchant of record (Polar), under its own terms. It is used only when it is available for your country and we tell you before you pay.
• Paid plans renew automatically for the contracted period until you cancel them. You may cancel at any time from your account; cancellation applies to the next period and does not give rise to a refund of the period already paid, except as the law grants you.
• Right of withdrawal. If you are a consumer who is an individual in Colombia and you contract at a distance, you may exercise the right of withdrawal under Ley 1480 de 2011 (Colombia's consumer protection statute) within the legal time limits and subject to the legal exceptions (for example, services whose performance has already begun with your consent).
• Usage above the plan. We may offer billing for additional volume with a spending cap that you set. If you do not enable it, we do not charge you for excess usage.
• If a payment fails we will retry and notify you; you may lose access to paid features after a grace period of 7 days, without cutting off redirects that are already published.

We may suspend or delete links, subdomains or accounts, with or without prior notice, when there is a risk to third parties or to the service, in particular if we detect or receive a credible report of phishing, malware, fraud, illegal content or a breach of the Acceptable Use Policy. Where possible we will tell you the reason and you may appeal by writing to admin@customy.ai. We may close free accounts that have been inactive for more than 12 months, with 30 days' prior notice. You may close your account whenever you wish; when you do, your links will keep redirecting for 30 days so that you can migrate them and will then stop doing so; if the closure is for abuse, they stop redirecting immediately.

Forklink, its brand, software and documentation belong to Divergente SAS or its licensors. We grant you a limited, revocable, non-transferable licence to use the service in accordance with these Terms. You may not copy, decompile or resell the service unless the law allows it or we authorise it.

The service is provided "as is" and "as available", without warranties of uninterrupted or error-free operation, to the extent the law permits. To the extent permitted by law, our total liability to you for any claim relating to the service is limited to what you paid in the 12 months before the event, and we are not liable for loss of profit, loss of data, loss of revenue or indirect damages. Nothing in this section limits liabilities that the law does not allow to be limited, or your rights as a consumer.

We may update them. If the change is significant we will notify you by email or in the application at least 15 days in advance. If you keep using the service after that date, you accept the new version.

These Terms are governed by the laws of the Republic of Colombia. Disputes will be submitted to the competent judges of the registered address of Divergente SAS in Colombia, without prejudice to the rights that the law grants to consumers. Contact: admin@customy.ai. Abuse reports: see the security and abuse page on forklink.co.

These Terms are provided in Spanish and English. If there is any discrepancy between the two versions, the Spanish version prevails.